Garage door repair can be costly and laborious, especially if left in the wrong hands. Are you the kind of person who contracts the first company that shows interest in your repair job? I don’t fancy saying this, but you could be teeing yourself up for disappointment and frustration.
Whether you need to have a top garage door screen installed or have a repair project in mind, hiring a good company needs to be your starting point. Are all garage door repair companies created equal? Not a chance. How can you tell the bad apples from the bushel? Here are a few pointers to help you out.
- Client Relationships
The customer is always king. As a result, creating and nurturing solid client relationships should be top of a repair company’s to-do list. A repair company that fails to focus on your needs isn’t worth your time. I would balk at the thought of dealing with a company to whom I am just a number the firm intends to add to its scorecard.
A good firm values its customers, and its crew is eager to address customer concerns promptly. Don’t get me wrong. I don’t in any way imply that the repair company should be at your beck and call. Far from it. Instead, the firm should be eager, willing, and ready to deal with client issues in the best possible way and in good time.
Good relationships often translate to repeat business and new opportunities. Let’s face it; a satisfied client is more likely to tell their friends about the work a company did for them, no? With that in mind, a credible door repair company follows up with their customers, either by calling or through in-person visits, to ensure their work is up to par.
- Openness
How would you feel if a repair company gave you a surprise invoice itemizing services or materials you have no clue about? Would you trust a company that saddles you with unexpected expenses? A garage door repair company should be upfront from the get-go. No monkey business. Suppose you notice that a firm’s representative isn’t keen to answer your questions or to spell out the terms of your engagement; run for the hills!
Trust is always a two-way street. The firm expects you to meet your end of the bargain by paying up for services. Conversely, you count upon the repair company to provide a breakdown of all factors that affect the cost and timeline of your project. Is that too much to ask?
You are in safe hands if the repair firm’s crew is attentive to your concerns and doesn’t ambush you with extra costs upon completion of the project. But first, you need to separate the wheat from the chaff by selecting the right firm for your repair job.
- Reviews and References
Check out reviews of a garage door repair company’s work on its website. But here’s the issue with such reviews. Fake reviews often plague company websites, making it hard to spot authentic accounts of a firm’s services. Also, be wary of a company without a physical or online presence- a physical address or website. A poorly designed website is also a turnoff. It could indicate that its workers pay little attention to detail, which may negatively reflect your project.
Browse independent review sites to find authentic customer accounts of their experiences with the particular firm you have in mind. Such Online reviews provide a good baseline for ruling out or opting for specific companies.
Better still, request business references from the company you intend to hire. These are past clients who can vouch for the firm’s workmanship. Plus, why not rope in some of your friends or family to find out how their recent garage door repair panned out? Chances are they could hook you up with a credible firm in the process.
- Experience
We can’t overlook experience in searching for a garage door repair company. If you need an emergency repair job dealt with the right way the first time, an experienced firm is your best bet.
Please find out how long the company has been in the business from its website or by inquiring from its staff. Having the expertise for a repair job also implies understanding the ins and outs of the trade. On that note, an experienced repair company would understand new garage door features and how to repair them.
Overall, hiring knowledgeable professionals goes a long way towards rectifying garage door anomalies. A company that’s eager to take on the job is a plus, but credentials matter as well. Contact us if you’re after a repair company that values you and your work.
